Hi, we’re Zmags, the shoppable content company. We empower ecommerce + marketing leaders to easily create rich digital experiences that drive engagement and conversions.

Our two platforms, Creator and Publicator, allow retailers to create rich and engaging experiences — without coding. Over 1,500 of today’s leading retailers trust Zmags to help them instantly connect with their customers. We’re headquartered in Boston, with our London office serving Western Europe.

Our benefits include competitively priced medical and dental plans, a well-rounded employer-matched 401k plan, free/discounted benefits and services such as tax-free commuter passes, and a well-balanced work-life balance that includes generous sick and vacation time. Zmags is an Equal Opportunity Employer. Anyone needing an accommodation to complete the interview process should notify the appropriate talent acquisition partner.

Are you looking to join a smart, fun-loving, and agile team?
Check out our current openings below.

Boston

London

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Account Executive

Zmags is looking for a rock-star Account Executive to join our growing Sales team! We are looking for someone who is an ambitious self-starter who can create a large pipeline of business within a short period of time – and ensure the pipeline remains healthy over a sustained period.

Zmags Account Executives are passionate about selling and invest their time and effort each day building and maintaining a strong pipeline of prospective customers and know how to manage their business.

Who we are:

At Zmags, we empower ecommerce & marketing leaders to easily create rich digital experiences that drive engagement and conversions. Our two platforms, Creator and Publicator, allow retailers to generate shoppable experiences — without coding. Over 1,000 of today’s leading retailers trust Zmags to help them instantly connect with their customers. We’re headquartered in Boston, with our London office serving Western Europe.

As an Account Executive at Zmags, you will:

  • Exceed sales goals through the direct sale of Zmags existing and new products and services to prospective customers within their specific geographic territory
  • Identify and qualify high-value sales opportunities through cold-call prospecting, networking, trade shows, and lead follow up
  • Conduct thorough discovery, qualify need and strategically prove the value of Zmags solutions to address those needs
  • Own the sales cycle – from lead generation to closure
  • Actively own and maintain a sales pipeline in accordance with Zmags business process and philosophies
  • Must have unquestionably high ethics, integrity, and humility and have a desire to be part of a stable, growing organization
  • Work with marketing and sales management to document and report back on customer success using the Zmags platform
  • Comfortable talking to all levels of an organization, including C-level executives

What makes you a great fit for the role:

  • BA/BS or equivalent
  • 1 – 3 years of mid-market sales experience, e-commerce or retail experience is a plus and preferred
  • A proven hunter and closer with outstanding customer referrals and exceptional skills in prospecting, qualifying, developing and closing business
  • Strong organizational and follow-up skills in order to run multiple opportunities in a tight sales cycle (60-90 days)
  • Experience selling into marketing and ecommerce teams at all levels of seniority: users/buyers/senior leadership
  • Confident presenter with experience running both face to face meetings and web conferences
  • Exceptionally strong work ethic, self-motivated, metric-oriented, curious and driven with exceptional communication and interpersonal skills
  • Demonstrated ability to work well in a fast paced, results oriented, team environment
  • Must have a positive attitude, be confident, and desire to be the best
  • Experience with MS Office products and Salesforce.com a definite plus

 

We offer a competitive base plus uncapped commissions!

 

Interested in joining Zmags? We want to hear from you! Please email careers@zmags.com or apply via LinkedIn. No phone calls please. Please note that Zmags is currently working remotely due to COVID-19.

Zmags provides Equal Employment Opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Zmags will provide reasonable accommodations for qualified individuals with disabilities.

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Senior Customer Success Manager

Zmags is looking for a talented and curious Senior Customer Success Manager to join our growing Customer Success team! In this role, you’ll help grow and retain our existing customer base, and work hand-in-hand with Commerce and Marketing leaders to create unique shoppable experiences with retailers across the globe.

Who we are:

At Zmags, we empower ecommerce & marketing leaders to easily create rich digital experiences that drive engagement and conversions. Our two platforms, Creator and Publicator, allow retailers to generate shoppable experiences — without coding. Over 1,000 of today’s leading retailers trust Zmags to help them instantly connect with their customers. We’re headquartered in Boston, with our London office serving Western Europe.

As a Senior Customer Success Manager at Zmags, you will:

  • Build and foster trusted relationships with leaders from our customers’ engineering and security organizations
  • Design and execute customized onboarding programs helping customers achieve their commerce outcomes with Zmags’ products
  • Mobilize internal and external resources to remove barriers to adoption
  • Advocate internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
  • Prepare and facilitate business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

What makes you a great fit for the role:

  • Have 3-6 years of progressive experience in a customer-facing services role
  • Have proven experience managing post-sales client relationships
  • Have exceptional organization and time-management skills and are able to effectively manage across competing priorities
  • Are an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
  • Thrive in a collaborative, fast-paced environment and as a part of a results oriented team
  • Experience with commerce-related software is a plus
  • Experience with MS Office products and Hubspot considered a plus

 

Interested in joining Zmags? We want to hear from you! Please email careers@zmags.com or apply via LinkedIn. No phone calls or third party resume submissions please. Please note that Zmags is currently working remotely due to COVID-19.

Zmags provides Equal Employment Opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Zmags will provide reasonable accommodations for qualified individuals with disabilities.

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Customer Success Manager

Zmags is looking for a talented and curious Customer Success Manager to join our growing Customer Success team! In this role, you’ll help grow and retain our existing customer base, and work hand-in-hand with Commerce and Marketing leaders to create unique shoppable experiences with retailers across the globe.

Who we are:

At Zmags, we empower ecommerce & marketing leaders to easily create rich digital experiences that drive engagement and conversions. Our two platforms, Creator and Publicator, allow retailers to generate shoppable experiences — without coding. Over 1,000 of today’s leading retailers trust Zmags to help them instantly connect with their customers. We’re headquartered in Boston, with our London office serving Western Europe.

As a Customer Success Manager at Zmags, you will:

  • Build and foster trusted relationships with leaders from our customers’ engineering and security organizations
  • Design and execute customized onboarding programs helping customers achieve their commerce outcomes with Zmags’ products
  • Mobilize internal and external resources to remove barriers to adoption
  • Advocate internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
  • Prepare and facilitate business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

What makes you a great fit for the role:

  • Have 1-3 years of progressive experience in a customer-facing services role
  • Have proven experience managing post-sales client relationships
  • Have exceptional organization and time-management skills and are able to effectively manage across competing priorities
  • Are an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
  • Thrive in a collaborative, fast-paced environment and as a part of a results oriented team
  • Experience with commerce-related software is a plus
  • Experience with MS Office products and Hubspot considered a plus

 

Interested in joining Zmags? We want to hear from you! Please email careers@zmags.com or apply via LinkedIn. No phone calls or third party resume submissions please. Please note that Zmags is currently working remotely due to COVID-19.

Zmags provides Equal Employment Opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Zmags will provide reasonable accommodations for qualified individuals with disabilities.

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Marketing Operations Manager

Are you passionate about marketing operations and enabling a team to accelerate growth? Zmags is seeking a talented and experienced Marketing Operations Manager with unique opportunity to play an influential role in a rapidly growing business.

As the Marketing Operations Manager you will support a global team across digital, field, and customer marketing, lead management, acquisition, and budget management. You will oversee and manage marketing automation, reporting and various marketing and sales tools.

We are seeking a highly curious, passionate, and data-driven individual, who can dive deep to optimize performance and solve problems for stakeholders across the team. Someone who can tell a story with metrics that will drive the both the marketing and sales teams’ effectiveness.

The ideal candidate possesses in-depth operations experience to detect patterns and make improvements in platforms across lead management/marketing automation, work/project management, data analytics, and budget management.

Who we are:

At Zmags, we empower ecommerce & marketing leaders to easily create rich digital experiences that drive engagement and conversions. Our two platforms, Creator and Publicator, allow retailers to generate shoppable experiences — without coding. Over 1,000 of today’s leading retailers trust Zmags to help them instantly connect with their customers. We’re headquartered in Boston, with our London office serving Western Europe.

As the Marketing Operations Manager at Zmags, you will:

  • Define and develop key marketing support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives
  • Support annual planning activities and develop actionable insights
  • Develop relationships and processes with revenue team and other stakeholders to identify and address reporting requirements
  • Serve as a key member of the team to own operational deliverables, such as reporting, resourcing, and narrative development for the overall business strategy.
  • Think creatively to determine how to streamline processes and improve the overall efficiency of the team
  • Build strong global processes that are meant to scale, yet flexible enough to address the unique needs of specific geographies.
  • Define, measure and leverage KPIs to consistently improve.

 What makes you a great fit for the role:

  • Bachelor’s degree in Business, Marketing, or a related field
  • 3+ years’ relevant experience in marketing operations / B2B technology products or services.
  • Experience with Hubspot Marketing Automation & CRM; Hubspot Certification Preferred
  • Ability to drive communication and process cross functionally
  • Analytical tendencies with a background in Finance or Marketing Operations
  • Not afraid to try new things – driven to constantly improve results.
  • Experience in development of workflows in project management tools

 

Interested in joining Zmags? We want to hear from you! Please email careers@zmags.com or apply via LinkedIn. No phone calls please. Please note that Zmags is currently working remotely due to COVID-19.

Zmags provides Equal Employment Opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Zmags will provide reasonable accommodations for qualified individuals with disabilities.

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Manager, Demand Generation

We are looking for a marketer passionate about demand generation and being part of a dynamic, hyper-growth team. We are a small, but fast-moving marketing team with lofty goals so we need someone who is willing to come in to own and orchestrate our demand generation campaigns and programs to make an impact and drive net new interest.

You should be a data-driven marketer who enjoys trying new things, moving quickly, failing fast and applying learnings to improve and drive results. You will also be responsible for continuously testing copy, adjusting, and reporting back on the success of your campaigns. To be successful in this role, you have to be exceptionally detail-oriented, a creative thinker, a team player and an excellent written and verbal communicator.

Who we are:

At Zmags, we empower ecommerce & marketing leaders to easily create rich digital experiences that drive engagement and conversions. Our two platforms, Creator and Publicator, allow retailers to generate shoppable experiences — without coding. Over 1,000 of today’s leading retailers trust Zmags to help them instantly connect with their customers. We’re headquartered in Boston, with our London office serving Western Europe.

As the Manager, Demand Generation at Zmags, you will:

  • Strategy, planning, execution, and analysis of integrated campaigns and demand generation programs that drive net new prospective customer engagement. Consolidate input from internal and external stakeholders, creating a cohesive vision for campaigns
  • Build campaign audiences using segmentation information, personas, and external analysis
  • Develop and execute programs to deliver consistent flow of marketing qualified leads
  • Contribute to overall database health, including analyzing gaps in data while recommending practices that ensure data fidelity
  • Build and execute nurture campaigns for customers for customer appreciation and cross/upsell, and consultants for thought leadership/awareness
  • Incorporate buyer’s journey and content strategy into nurture campaigns
  • Provide reports and dashboards of campaign performance to management
  • Support and make recommendations for the development of content required for campaign deliverables
  • Drive A/B testing and optimization in all aspects of demand generation
  • Work closely with the sales team to ensure quality names are reaching prioritized demand, and top accounts remain engaged

 What makes you a great fit for the role:

  • Bachelor’s degree in Business, Marketing, or a related field
  • 3+ years of B2B demand generation experience in SaaS / MarTech
  • Extensive experience in the development of creative campaigns and execution of email marketing, social advertising, content syndication, SEM, paid digital and more
  • Strong reporting capabilities with the ability to track campaign performance and associated spend down to the most granular details while providing roll-up reporting to senior management

 

Interested in joining Zmags? We want to hear from you! Please email careers@zmags.com or apply via LinkedIn. No phone calls please. Please note that Zmags is currently working remotely due to COVID-19.

Zmags provides Equal Employment Opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Zmags will provide reasonable accommodations for qualified individuals with disabilities.

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DevOps Lead Engineer

Zmags is looking for a DevOps Lead to join our rapidly growing development team! Reporting to the CTO, this person will have experience solving complex business problems as well as developing high performance, large scale, data-driven applications. This role is perfect for someone who makes great technical decisions at a rapid pace. Our DevOps Lead will have the ability to help shape our processes and infrastructure going forward, as well as mentor current and future members of the DevOps team. 

Who We Are:

At Zmags, we empower ecommerce & marketing leaders to easily create rich digital experiences that drive engagement and conversions. Our two platforms, Creator and Publicator, allow retailers to generate shoppable experiences — without coding. Over 1,000 of today’s leading retailers trust Zmags to help them instantly connect with their customers. We’re headquartered in Boston, with our London office serving Western Europe.

Our Stack:

  • React JS
  • Java 11 with SpringBoot micro-services
  • Dockerized Environments
  • MongoDB and MySQL
  • Entirely hosted on AWS, utilizing Akamai CDN
  • Mostly UNIX Environment Hosted in AWS, utilizing Akamai’s CDN
  • Git, Jira, Confluence and Stash

As the DevOps Lead at Zmags, you will:

  • Work with Engineering Leaders to design, develop and deploy our infrastructure as we add new products and services
  • Put in place best-of-breed security, logging, and monitoring practices
  • Work with our CDN vendors to ensure we are correctly configured and optimally utilizing those resources
  • Configure, install, and monitor a range of over 20 AWS Services that are the foundation of our products and services
  • Own projects from inception to design through implementation, launch and monitoring 

What Makes You a Great Fit:

  • Experience building, deploying and monitoring cloud based environments in AWS, and cloud services such as AWS Elastic Beanstalk, Lambda, ECS, RDS, etc
  • Experience mentoring and coaching, growing talent, etc
  • Experience with networking from DNS to load-balancing to AWS security groups
  • Knowledge of Security best practices around Threat/Intrusion Detection and Penetration Testing
  • Experience configuring, backing up, monitoring and troubleshooting multiple data stores such as MySQL, MongoDB, Redis, etc.

What Puts You Ahead of the Pack:

  • Experience architecting and deploying containerized applications, specifically Java in a micro-services architecture
  • Knowledge of security best practices around Threat/Intrusion Detection and Penetration Testing
  • Experience coaching or mentoring with a strong desire to grow into an engineering leadership role 

What’s In It For You:

  • Competitive salary and benefits
  • Flexible working hours
  • Work with a great team solving difficult and interesting technology problems!

 

Interested in joining Zmags? We want to hear from you! Please email careers@zmags.com or apply via LinkedIn. No phone calls please. Zmags is currently working remotely due to COVID-19.

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Technical Support Engineer

Zmags is looking for a Technical Support Engineer to join our growing Global Services team! Reporting to the Head of Customer Services, our Technical Support Engineers are the primary, customer-facing, technical resources responsible for addressing customer’s questions and issues with the Zmags platform. They are also responsible for managing the assessment of the inquiry, resolution, and communication back to the customer.  They must be able to clarify customer questions and articulate responses between the Customer and Zmags and must be able to establish and maintain strong relationships throughout the support cycle.

In addition to knowing Zmags’ offerings inside and out, our Technical Support Engineers are excellent communicators, relentless about getting things done, out-of-the-box thinkers and masters of prioritization.  In this role, you will provide support services to Zmags customers and prospects, troubleshoot, reproduce and devise workarounds to customer issues as well as working closely with other departments (Engineering, Product Management and QA) to resolve them.

Who We Are:

At Zmags, we empower ecommerce & marketing leaders to easily create rich digital experiences that drive engagement and conversions. Our two platforms, Creator and Publicator, allow retailers to generate shoppable experiences — without coding. Over 1,000 of today’s leading retailers trust Zmags to help them instantly connect with their customers. We’re headquartered in Boston, with our London office serving Western Europe.

As a Technical Support Engineer, you will:

  • Create and respond to support tickets submitted by customers in accordance with the SLA
  • Proactively update support tickets and communicate issue status to applicable customer
  • Have good customer service skills and can see technical problems through to resolution
  • Ability to elicit high marks and positive feedback on customer surveys
  • Analyzing call logs to spot common trends and underlying problems
  • Updating self-help documents and knowledge base so customers can solve questions on their own
  • Generate feature requests and bug fixes
  • Work well across all departments, including Customer Success, Product Management, Engineering and Sales

What Makes You a Great Fit:

  • Bachelor’s degree in Computer Science or related field
  • At least 2 years of experience in Technical Support or a customer-facing technical role
  • Excellent analytical and problem-solving skills
  • Customer-oriented with outstanding communications skills in English (written and verbal)
  • Innately curious and with a high aptitude for quickly learning leading-edge technologies

Considered a plus:

  • Experience with programming languages/environments (e.g. JavaScript, HTML, CSS)
  • Experience working with Chrome web console and similar tools for troubleshooting
  • Experience with Photoshop and design tools
  • Written fluency/conversational in Danish, Spanish, or other Scandinavian languages

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Sales Development Representative

Zmags is looking for a results-oriented Sales Development Representative (SDR) who will help generate new business opportunities to fuel the growth of Zmags! This is an excellent opportunity for an aspiring salesperson to get started in a fast-moving career with great growth potential. The SDR will be responsible for introducing the Zmags products to new prospects in order to qualify opportunities and secure initial sales meetings.

Who we are:

At Zmags, we empower ecommerce & marketing leaders to easily create rich digital experiences that drive engagement and conversions. Our two platforms, Creator and Publicator, allow retailers to generate shoppable experiences — without coding. Over 1,000 of today’s leading retailers trust Zmags to help them instantly connect with their customers. We’re headquartered in Boston, with our London office serving Western Europe.

As an SDR at Zmags, you will:

  • Achieve monthly quotas of meetings set and opportunities qualified
  • Follow-up on inbound leads generated by marketing campaigns to uncover and push ahead potential opportunities
  • Proactively prospect target account lists to qualify and deliver leads to field sales. This includes researching and identifying key contacts; calling and emailing prospects to generate initial interest and setting meetings for field sales.
  • Work alongside field sales to develop and attack regionally specific target accounts.
  • Understand the needs of our target prospects and articulate the value that the Zmags solution provides.
  • Maintain accurate and current information on prospects and interaction activities in HubSpot CRM.
  • Maintain expert knowledge of Zmags products and marketing messaging to persuasively articulate the value proposition in a clear and compelling way.
  • Work closely with the marketing team in developing new ways to increase awareness of Zmags products and to evolve and improve the lead qualification process.

 What makes you a great fit for the role:

  • Bachelor’s degree, or equivalent, in related discipline.
  • 1+ years of sales development experience; start up and/or small company experience a plus
  • A ‘hunter’ mentality – comfortable prospecting, cold-calling, and following up on incoming leads and strong desire to win.
  • Confident presentation skills, a comfort level with senior professionals and the communications skills to articulate Zmags solutions to a wide range of organizational and functional levels.
  • Interest in working in a start-up, fast paced technology environment.
  • Outstanding communication and listening skills.
  • Ability and willingness to learn, to react to and share lessons learned across the organization.
  • Good time management with strong organizational skills.
  • Understanding of retail and/or B2B high tech industry a plus.

 

Interested in joining Zmags? We want to hear from you! Please email careers@zmags.com or apply via LinkedIn. No phone calls please or third-party resume submissions, please. Please note that Zmags is currently working remotely due to COVID-19.

Zmags provides Equal Employment Opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Zmags will provide reasonable accommodations for qualified individuals with disabilities.

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