Hi, we’re Zmags, the shoppable content company. We empower ecommerce + marketing leaders to easily create rich digital experiences that drive engagement and conversions.

Our two platforms, Creator and Publicator, allow retailers to create rich and engaging experiences — without coding. Over 1,500 of today’s leading retailers trust Zmags to help them instantly connect with their customers. We’re headquartered in Boston, with our London office serving Western Europe.

Our benefits include competitively priced medical and dental plans, a well-rounded employer-matched 401k plan, free/discounted benefits and services such as tax-free commuter passes, and a well-balanced work-life balance that includes generous sick and vacation time. Zmags is an Equal Opportunity Employer. Anyone needing an accommodation to complete the interview process should notify the appropriate talent acquisition partner.

Are you looking to join a smart, fun-loving, and agile team?
Check out our current openings below.

Boston

London

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No open positions at this time

Senior Digital Marketing Programs Manager

ABOUT THE ROLE

Zmags is looking for a dynamic hands-on Senior Digital Marketing Manager to join our team; reporting to the Director of Marketing. We need a strong team player who is detail-oriented and analytical, and who will focus on driving results. This person will manage Zmag’s digital marketing channels, including email campaigns, webinars, websites, blogs, social media, and advertising. If you are an agile marketing professional with the ability to multitask and work in a small, fast-paced company, please read on.

 

We need a person with a keen eye for details. This role is metrics-oriented and must be capable of analyzing and interpreting data, and translating results into campaign best practices. Additionally, this role requires substantial cross-functional collaboration across multiple teams at Zmags.

 

WHAT YOU’LL DO

  • Execute integrated campaigns under the leadership of the Director of Marketing. Assist in building emails and landing pages in HubSpot, gather demand generation content, assist in copywriting, scheduling, logistics, and internal/external promotion.
  • As a lead generation role, this person will be responsible for building out target audiences and segments, and developing integrated, behavior-based digital campaigns that engage, inform and activate prospects to take action.
  • Create nurture campaigns with targeted, personalized messaging to engage prospects and customers.
  • Create and optimize drip campaigns, including welcome, abandonment and non-responder tracks.
  • Develop a testing strategy for email, with a focus on subject lines, copy and creative to improve open-rates, click-throughs, and conversions.
  • Oversee social media, advertising, and events.
  • Analyze and report on campaign results.

 

WHAT YOU NEED

  • 7+ years of experience in B2B marketing.
  • A minimum of 5+ years of hands-on experience developing, executing and optimizing integrated marketing campaigns including advertising, email, social, digital, search, and content creation.
  • Deep understanding of email marketing best practices.
  • Experience with behavioral targeting strategies.
  • Excellent copywriting and editing skills.
  • Strong data analysis skills and the ability to use data to identify trends/insights to optimize program performance.
  • Experience with CRM and Marketing Automation systems; 3+ years HubSpot experience a must.
  • Familiarity with web design platforms, including HubSpot a plus.
  • Understanding of SEO, Google Analytics and paid advertising techniques.
  • Demonstrated ability to manage multiple projects, programs and priorities in a fast-paced, dynamic environment.
  • Excellent collaboration skills and ability to influence and motivate team members, as well as colleagues that don’t report to you.
  • Up-to-date with the latest digital marketing trends and best practices.
  • Excellent communication, presentation, and project management skills.
  • Bachelor’s Degree or higher in Marketing or related field

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Director, Design Services

Position Overview:

Zmags is looking for a self-starter to build, lead and organize a team of design resources. The Director of Design Services will split their time between building and defining the organization, managing design resources, and project managing various customer projects.  This individual should have a strong design background with experience managing other designers and creating digital content for established brands. It’s a major plus if you’ve managed your own portfolio of freelance work.

The Director of Design Services will facilitate and guide the conceptualization, design, and production of a variety of projects focused on digital content for key brands like as Ethan Allen, Dell, David Yurman and others. This role requires a keen sense of design as it applies to content creation, strong presentation skills, an innate eye for consumer and graphic trends, the ability to manage multiple project scopes, and strong collaboration and communication skills with internal sales teams are a must.

Responsibilities:

  • Deliver top quality digital content to our clients through management of statement of work, project plans, daily/weekly meetings with clients and internal teams, and final approval that the product creation matches the clients’ vision and applicable statement of work.
  • Refine the strategy for the Creator Design Services offering, determining resources, tools and programs to enable scale and growth.
  • Provide and present bi-weekly status updates to Senior Leadership Team
  • Encourage cross-departmental collaboration within the Customer Success, Sales, Global Services and Design Services teams.
  • Oversee relationships with independent contractors, ensuring these are being managed efficiently and cost-effectively.
  • Assign work, assess workload and consult with teams and clients requesting work to define requirements and scope. Ensure work is done on time and within budget.
  • Manage the Design Services team including P&L, hiring, supervising and mentoring staff
  • Obsession with the quality of what content gets launched; key evangelist of experience design and digital services.
  • Drive innovative ideas, solutions and products through leadership and decisive action
  • Efficiently and effectively manage day-to-day problems and communicate effectively in difficult and time sensitive situations. Understand when (and why) to escalate issues. Facilitate meetings and ensure the team receives clear direction for next steps.

Qualifications

  • Self-starter
  • 3-5 years graphic design and project management experience, ideally within the retail industry
  • Minimum 1-year management experience
  • 2+ Years Experience pitching services, completing statement-of-work and managing client expectations
  • Strong project and people management expertise
  • E-commerce Platform (Salesforce Commerce Cloud, Magento, Shopify, BigCommerce, SAP Hybris, etc.) knowledge a plus

Who we are:

At Zmags (http://www.zmags.com/) we empower ecommerce & marketing leaders to easily create rich digital experiences that drive engagement and conversions. Our two platforms, Creator and Publicator, allow retailers to generate shoppable experiences — without coding. Over 1,000 of today’s leading retailers trust Zmags to help them instantly connect with their customers. We’re headquartered in Boston, with our London office serving Western Europe.

At Zmags we believe that all our employees should love to Work Hard, Have Fun and Give Back. Our benefits include competitively priced medical and dental plans, a well-rounded employer-matched 401k plan, free/discounted benefits and services and a well-balanced work-life balance that includes generous sick and vacation time. Anyone needing an accommodation to complete the interview process should notify the appropriate talent acquisition partner.

No phone calls please.

If you meet the above requirements and have interest in joining Zmags please email careers@zmags.com.

It is the policy of Zmags to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Zmags will provide reasonable accommodations for qualified individuals with disabilities.

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US Onboarding Manager

We are looking for a motivated, professional, and service-minded individual to join our team in the role of an Onboarding Manager. The Zmags Global Services team is a dynamic, customer-focused team driven to exceed expectation, drive revenue, and foster brand loyalty. This role is a great opportunity to work within a flexible and collaborative environment as part of a growing SaaS company that works directly with recognizable brands and retailers.

 

In this role, you will provide technical training and support for Zmags’ two SaaS platforms, Publicator and Creator. This includes supporting Zmags customers and driving their success by teaching customers how to create and publish content in the platforms as well as troubleshooting bugs or other technical issues. You will serve as a trainer, advisor, and consultant to ensure customers are self-sufficient and seeing success with the Zmags Platforms.

 

Our ideal candidate is a high-energy, high-performing individual with a desire to learn. It is essential you enjoy working with customers and colleagues, be motivated, and have strong technical and communication skills.

 

Responsibilities

  • Provide trainings to new customers and new users at existing customers to educate and enable them to create and publish content using the Zmags tools
  • Assist in the building of customers’ first projects to help them see value as quickly as possible and increase their fluency in the Zmags platforms
  • Prove the technical feasibility and ease of use of the platform to both highly technical and non-technical audiences
  • Technical support including troubleshooting issues, fault diagnosis, and providing resolution to customer issues within Service Level Agreement (SLA) and targets
  • Listen and understand the customer’s needs and provide proactive suggestions as well as answers to improve customers’ use and satisfaction
  • Bug and case management
  • Contribute to the development of internal knowledge base and customer solution portal

 

Qualifications

  • 2+ years’ experience in a customer-facing support and/or training role
  • Ability to quickly learn the features and functions of new technology and then communicate those to both technical and non-technical audiences in clear, understandable ways
  • Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels
  • Critical thinking, analysis, troubleshooting and problem solving expertise
  • E-commerce Platform knowledge (SFCC, Magento, Hybris, Shopify, Big Commerce ……) a plus

 

Who we are:

At Zmags (http://www.zmags.com/) we empower ecommerce & marketing leaders to easily create rich digital experiences that drive engagement and conversions. Our two platforms, Creator and Publicator, allow retailers to generate shoppable experiences — without coding. Over 1,000 of today’s leading retailers trust Zmags to help them instantly connect with their customers. We’re headquartered in Boston, with our London office serving Western Europe.

 

At Zmags we believe that all our employees should love to Work Hard, Have Fun and Give Back. Our benefits include competitively priced medical and dental plans, a well-rounded employer-matched 401k plan, free/discounted benefits and services and a well-balanced work-life balance that includes generous sick and vacation time. Anyone needing an accommodation to complete the interview process should notify the appropriate talent acquisition partner.

 

No phone calls please.

 

If you meet the above requirements and have interest in joining Zmags please email careers@zmags.com.

 

It is the policy of Zmags to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Zmags will provide reasonable accommodations for qualified individuals with disabilities.

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Customer Success Manager

We seek to hire a Customer Success Manager to coach, challenge and delight our customers in order to earn their respect and trust. You will be responsible for owning the customer relationship, guiding them through the customer journey & lifecycle stages and developing programs that drive Zmags product usage & customer value. You will act as a key member of the team promoting customer adoption and use programs, measuring “customer successes” throughout the lifecycle and helping to drive to high ROI for their business.

Core Responsibilities Include:

  • Own the overall customer journey from new customer through to ongoing, annual renewal.
  • Proactive in guiding customer the Zmags customer lifecycle stages; achieving success criteria and milestones, exceeding expectations for user adoption & use case application, and capturing qualitative and quantitative value.
  • Develop mutual Objectives & Key Results (OKRs) with clients; establish clear success criteria and milestones. Design quarterly program plans that align and manage to successful execution.
  • Cross-functional communication and influence, generate commitment to action
  • Executive engagement & relationship development
  • Recognize potential bottlenecks and ability to galvanize resources and urgency to overcome; including internal & client escalations.
  • Account Planning and organizational stakeholder mapping
  • Manage user adoption success through measurement and tracking systems.
  • Maintain high levels of customer engagement (including on site meetings) with a focus on continuous coaching and developing a value-add partner relationship. Conduct workshops, business reviews and proactively suggest solutions to common customer challenges.
  • Continually identify and develop new uses for Zmags that drive adoption and that align to customers’ business needs and strategic goals.
  • Coach customers to be product experts and train their teams on Zmags best practices so they become increasingly self-sufficient.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Develop Customer Success assets and methods, and work with product marketing to create new or refine existing onboarding materials.
  • Drive customer advocacy, through references, case studies, and referrals.

Requirements:

  • 3+ years relevant work experience in a customer-facing customer success, account management, or customer retention role, within a B2B SaaS business. Also having experience in sales, biz dev, and/or sales engineering/solutions is a plus.
  • Past experience in a SaaS business with user adoption challenges – ie solutions with low technical implementation barriers but high usage/adoption barriers; requiring enablement, coaching, and customer success motions to achieve “stickiness” and value realization.
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Ability to coach and challenge customers, guiding them to success.
  • Superior communication and interpersonal skills. Proven experience building strong internal and external relationships across both executive, manager, and user levels.
  • Strong organizational and project management skills with the ability to effectively multi-task across simultaneous programs.
  • Comfort with fast-paced, rapidly changing, entrepreneurial work environment.
  • Demonstrated ability to work independently through day-to-day, hands-on processes.
  • Proven ability to interact across multiple internal functions (Sales, Onboarding, Enablement, Product, & Tech Support) to drive customers success objectives.
  • Functionally proficient with business systems that track customer “health” and relationship
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Previous experience working with customers in retail, ecommerce, and/or digital marketing are a plus.

Compensation:  Exempt, full benefits included.  The company is prepared to offer a market competitive compensation package.

Send resume and cover letter to: careers@zmags.com

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Senior Back End Engineer

Zmags is seeking a self-motivated Senior Software Engineer to join our rapidly growing development team. The ideal candidate will have experience solving complex business problems as well as developing high performance, large scale, data driven applications. This position is for a senior team member who makes great technical decisions at a rapid pace.

What you will do:

  • Design and develop core architectural components in Java using good Object-Oriented programming practices and Design Patterns.
  • Design and develop scalable software solutions for high throughput, security and availability.
  • Work closely with the Product Management team to help define what is built, as well as drive how to build it.
  • Focus on Unit-testing, writing testable code, and dependency injection to maximize code testability.
  • Identify and advocate for new technologies that improve the quality and velocity of product development.
  • Deploy your work into AWS using the best tools for the job.
  • Assist with the build-out of our big-data pipeline utilizing technologies such as AWS Kinesis, Redshift, HDFS and Spark.
  • Work with a great team solving hard technology problems.

What makes you a great fit:

  • Excellent foundation leading designs of large Object-Oriented Software Systems in Java, Python or Ruby.
  • Deep Knowledge of Java MVC frameworks such as Sprint or SpringBoot.
  • At least 4 years of experience in building and designing web based applications and APIs.
  • A good understanding of cloud based environments (ie. AWS) and cloud services such as AWS Elastic Beanstalk, AWS Lambda, etc.
  • Ability to read and write data from multiple data stores such as MySQL, Postgres, MongoDB, Redis, Memcached, etc.
  • S., M.S. in Computer Science or equivalent experience is preferred.
  • Experience with modern version control and workflow tools such as git and the Atlassian tool suite (Jira, Confluence, Stash etc.)

What puts you ahead of the pack:

  • Experience with Content Management and eCommerce platforms – for example: Adobe, SiteCore, Drupal, Demandware, Oracle ATG, etc

What’s in it for you:

  • A great office location in Boston’s Seaport district
  • Competitive salary based on experience
  • Flexible working hours
  • A ton of social events and activities, including parties, meetups, and hackathons

We are a diverse team with many different cultural backgrounds and complementary skill sets and believe strongly in achieving results together. We have a good working environment, plenty of social activities, individual responsibilities, and a good work-life balance.

Notice: Only candidates eligible to work in the US will be considered. (Zmags is not able to sponsor visa or work permits for this position.)

Send resume to: careers@zmags.com

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Back End Engineer

Zmags is seeking self-motivated Software Engineers to join our rapidly growing development team. The ideal candidate will have experience solving complex business problems as well as developing high performance, large scale, data driven applications. This position is for someone who makes great technical decisions at a rapid pace.

What you will do:

  • Design and develop core architectural components in Java using good Object-Oriented programming practices and Design Patterns.
  • Design and develop scalable software solutions for high throughput, security and availability.
  • Assist with the build-out of our big-data pipeline utilizing technologies such as AWS Kinesis, Redshift, HDFS and Spark.
  • Focus on Unit-testing, writing testable code, and dependency injection to maximize code testability.
  • Identify and advocate for new technologies that improve the quality and velocity of product development.
  • Deploy your work into AWS using the best tools for the job.
  • Work with a great team solving hard technology problems.

What makes you a great fit:

  • Experience building Object-Oriented Software Systems in Java.
  • Knowledge of Java MVC frameworks such as Spring, SpringBoot or DropWizard.
  • Experience building and designing web based applications and APIs.
  • A good understanding of cloud based environments (ie. AWS) and cloud services such as AWS Elastic Beanstalk, AWS Lambda, etc.
  • Ability to read and write data from multiple data stores such as MySQL, Postgres, MongoDB, Redis, Memcached, etc.
  • B.S., M.S. in Computer Science or equivalent experience is preferred.
  • Experience with modern version control and workflow tools such as git and the Atlassian tool suite (Jira, Confluence, Stash etc.)

What puts you ahead of the pack:

  • Experience with Content Management and eCommerce platforms – for example: Adobe, SiteCore, Drupal, Demandware, Oracle ATG, etc

What’s in it for you:

  • A great office location in Boston’s Seaport district
  • Competitive salary based on experience
  • A ton of social events and activities, including parties, meetups, and hackathons

We are a diverse team with many different cultural backgrounds and complementary skill sets and believe strongly in achieving results together. We have a good working environment, plenty of social activities, individual responsibilities, and a good work-life balance.

Notice: Only candidates eligible to work in the US will be considered. (Zmags is not able to sponsor visa or work permits for this position.)

Send resume to: careers@zmags.com

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Sales Development Representative

Zmags is looking for a results-oriented Sales Development Representative (SDR) who will help generate new business opportunities to fuel the growth of Zmags. This is an excellent opportunity for an aspiring salesperson to get started in a fast moving career with great growth potential. The SDR will be responsible for introducing the Zmags products to new prospects in order to qualify opportunities and secure initial sales meetings.

Responsibilities:

  • Achieve monthly quotas of meetings set and opportunities qualified
  • Follow-up on inbound leads generated by marketing campaigns to uncover and push ahead potential opportunities
  • Proactively prospect target account lists to qualify and deliver leads to field sales. This includes: researching and identifying key contacts; calling and emailing prospects to generate initial interest and setting meetings for field sales.
  • Work alongside field sales to develop and attack regionally specific target accounts.
  • Understand the needs of our target prospects and articulate the value that the Zmags solution provides.
  • Maintain accurate and current information on prospects and interaction activities in Salesforce.com.
  • Maintain expert knowledge of Zmags products and marketing messaging to persuasively articulate the value proposition in a clear and compelling way.
  • Work closely with the marketing team in developing new ways to increase awareness of Zmags products and to evolve and improve the lead qualification process.

Qualifications:

  • Bachelor’s degree, or equivalent, in related discipline.
  • 1+ years of sales development experience; start up and/or small company experience a plus
  • A ‘hunter’ mentality – comfortable prospecting, cold-calling, and following up on incoming leads and strong desire to win.
  • Confident presentation skills, a comfort level with senior professionals and the communications skills to articulate Zmags solutions to a wide range of organizational and functional levels.
  • Interest in working in a start-up, fast paced technology environment.
  • Outstanding communication and listening skills.
  • Ability and willingness to learn, to react to and share lessons learned across the organization.
  • Good time management with strong organizational skills.
  • Understanding of retail and/or B2B high tech industry a plus.

Email resume and cover letter to: careers@zmags.com

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Senior Account Executive

Want to sell both proven and new and innovative products to the best global brands? Help build a great company and culture? Be compensated for your performance? Then this might be the job of a lifetime…

The Zmags Sr. Account Executive is passionate about selling. They invest their time and effort each day building and maintaining a strong pipeline of prospective customers, and know how to manage their business. The Sr. Account Executive creates, identifies, manages and then closes sales for Zmags. The successful candidate will be an ambitious self-starter who can create a large pipeline of business within a short period of time – and ensure the pipeline remains healthy over a sustained period.

Responsibilities:

  • Achieve/exceed sales goals through the direct sale of Zmags existing and new products and services to prospective customers within their specific geographic territory.
  • Identify and qualify high-value sales opportunities through cold-call prospecting, networking, trade shows, and lead follow up.
  • Conduct thorough discovery, qualify need and strategically prove the value of Zmags solutions to address those needs.
  • Own the sales cycle – from lead generation to closure.
  • Actively own and maintain a sales pipeline in accordance with Zmags business process and philosophies.
  • Must have unquestionably high ethics, integrity, and humility and have a desire to be part of a stable, growing organization.
  • Work with marketing and sales management to document and report back on customer success using the Zmags platform.
  • Comfortable talking to all levels of an organization, including C-level executives.
  • Demonstrated ability to work well in a fast paced, results oriented, team environment.

Qualifications:

  • A proven hunter and closer with outstanding customer referrals and exceptional skills in prospecting, qualifying, developing and closing business
  • 3 – 5 years of Sales experience, Software As A Service experience a huge plus and preferred
  • Experience selling into marketing and ecommerce teams at all levels of seniority: users/buyers/senior leadership
  • Confident presenter with experience running both face to face meetings and web conferences
  • Exceptionally strong work ethic, self-motivated, metric-oriented, curious and driven with exceptional communication and interpersonal skills
  • Strong organizational and follow-up skills in order to run multiple opportunities in a tight sales cycle (60-90 days).
  • Must have a positive attitude, be confident, and desire to be the best.
  • Experience with MS Office products and Salesforce.com a definite plus.
  • BA/BS or equivalent

Competitive base plus uncapped commissions. Full benefits are included.

Email resume and cover letter to: careers@zmags.com

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